Delivery terms

After successful completion of three orders, you get the opportunity to use third-party delivery services (YandexGO, Dostavista, Gruzovichkof, etc.) for collection and return of equipment.
We do not have our own delivery service, we use only third-party services.
Due to the use of third-party delivery services, delays of up to 3 hours are possible, related to circumstances beyond our control (traffic jams, trip cancellation by the driver, search for a car, etc.). We do not guarantee the arrival of the car exactly at the specified time.We do not guarantee the arrival of the car exactly at the specified time.
When Delight Rent sends you equipment, we offer a choice of which option to use: delivery “from address to address” or “door to door”. The second one is more convenient, but more expensive. Possible restrictions for large large equipment or large quantities.
Delight Rent sends you a rental agreement in advance so that you can familiarize yourself with all the conditions and list equipment. We must also receive this agreement from you in signed form before we begin packaging the order.
The price for delivery is included in the order and upon return you must pay it. We don't take any additional fees, as much as it cost according to the application, are added to the main amount of the order.
If you order delivery, stay in touch a few hours before your desired pickup time equipment. Before sending, we always clarify our readiness to accept the equipment and announce the amount we need now shows the application of the selected service, most often it is “Yandex Delivery”. Don't forget that if you If you will not be able to quickly meet and pick up the equipment, the cost of the trip may be increased for the wait.
After confirmation on your part, we order a car and send you a track by email where you can track the courier and meet him.
Upon receipt of your order, you must check the equipment. First of all, we always recommend checking quantity according to the contract, so as not to forget anything in the car. The second stage, you check for functionality - If you find that something is not working, you must immediately contact the manager and report the problem.
If a courier is ordered by Delight Rent, we always pay for it ourselves, risks and responsibilities until the moment of delivery equipment by courier to you, in the area of responsibility of Delight Rent. If you pick up equipment by ordering a courier yourself, you pay for the courier services yourself. After the equipment has been handed over to the courier, From now on it is in your area of responsibility.
If you use an external delivery service to return equipment, you need to required select the “door to door” option to ensure correct delivery and return of equipment. While the equipment is with the courier, you are responsible for it responsibility.
Before arranging for delivery to return the equipment, be sure to contact us by phone and notify us that Do you plan to return the equipment by courier? After ordering delivery, you need to send the tracking number to us by email. rent@delight.rent.